Product Information:

What is the material of the shower curtains?

Our shower curtains are made of waterproof, high-quality fabric that is Oeko-Tex certified. Our luxurious material choice and standard ensure that you can completely forget the plasticky feel of shower curtains sticking to your legs. This product will give you a completely different sensation and experience when showering, thanks to its fully water-repellent material.

Order Information:

Can I change or cancel my order after placing it?

In many cases, it is possible to change or cancel your order after it has been placed by contacting us, most conveniently through the "Contact Us" section.

Payment and Price:

Are there any hidden fees or taxes?

All packages shipped within the EU (from warehouses in Sweden) do not have hidden fees or taxes. Outside the EU, additional fees may apply.

Can I get a refund if I am not satisfied with the product?

Upon return, a refund is of course provided for unused or undamaged products.

Shipping Information:

How long does it take for my order to be delivered?

Orders within the EU typically take 2-3 business days.

How can I track my delivery?

With each order, you will receive an email containing a tracking number. Please note that these emails are not always sent on holidays.

Returns and Refunds:

What is your return policy?

30-day right of withdrawal for unused products in their original packaging. 

What does it cost to return a product ? 

Return costs vary depending on the country of origin and typically range between 5-10 euros. To find out the specific return cost for your country, we recommend visiting our return portal here

How do I return a product?

You can print a shipping label or scan the QR code at your drop-off point and then submit the package. Please check more for "return" section. 

When can I expect to receive a refund?

After a returned product has been received, you can expect a refund within a maximum of 7 days.

Customer Service:

How can I contact your customer service?

The easiest way to contact our customer service is through the "Contact Us" section or via email at info@showerness.com.

What should I do if I have problems with my order or product?

If you encounter any issues with an order or product, you are always welcome to contact us directly at info@showerness.com.

What are your customer service hours? Our customer service hours are Monday to Friday from 9:00 to 18:00.

Usage and Maintenance:

Can they be used in different types of bathroom environments?

Our Showerness products can certainly be used in various types of bathroom environments to create a unique and stylish bathroom.

Are they washable?

Yes, you can wash them at a maximum of 30 degrees Celsius, but they should not be tumble dried